Frequently Asked Questions

Everything you need to know about our functional beauty solutions.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

Are your products cruelty-free?

Yes, we are committed to ethical beauty. All SKIN functional products are cruelty-free and we do not test on animals at any stage of production.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

How do I know which products are right for my skin type?

Each product page includes a 'Skin Type' guide. We also offer a digital skin quiz and virtual consultations to help you build a personalized skincare routine.

Can I use multiple active ingredients together?

While many of our products are designed to be layered, we recommend introducing one new active at a time. Please refer to our layering guide for specific ingredient compatibility.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.